ITM SERVICE SYSTEM
Whether our customers need components or complete undercarriage solutions, our engineers are on hand to provide all-round design services to meet their every requirement.
Our expertise is the result of years of collaboration with the leading OEMs in the field, ongoing R&D and continuous feedback from our customers on the performance of our products. So we can deliver the best solutions to ensure maximum productivity.
We work closely with our customers and pride ourselves on providing a complete service. Using the most advanced CAD and PLM technologies, we develop the initial concept into engineering drawings, following every stage through to the definition of the final project.
We also conduct detailed analyses of components in the laboratory and dynamic tests on testing rigs engineered and produced in-house. Our team of experts performs standard protocols as well as specific tests requested by the customer.
The aim of product support is to assist clients, build customer loyalty and create a partnership relationship with both customers and end users. Our dedicated team of Product Support Specialists receives extensive training on how to operate each of our products and, thanks to our global presence, has built up significant expertise on special applications.
Thanks to this experience, our team can recommend the best product for a particular application in order to enhance and optimize the performance of that product.
Furthermore, it will check the product is being used correctly and give advice to ensure maximum productivity, longer life and lower maintenance costs.
Our Product Support Specialists monitor product performance throughout its entire life cycle.
From the moment a product is installed to when it reaches its wear limit, it is monitored following specific procedures and parameters: because monitoring a product’s performance means visiting customers, controlling machinery and checking the most crucial values using both traditional and ultrasound instrumentation.
We have also developed dedicated software that measures the wear and tear of components so our customers receive a report providing a complete overview of the technical condition of their product, whether it be a complete undercarriage or just a component, and its wear.
This information also enables us to improve our products and deliver the best solutions to our customers at all times.
ITM TrackAdvice is the universal system that allows you to measure component wear on your whole fleet, optimizing the efficiency of each individual undercarriage component.
TrackAdvice analyzes all the data generated during inspection and forwards the results to our experts who are always on hand to give the best advice and assistance: they provide the necessary suggestions to ensure maximum productivity, greater durability and lower maintenance costs.
After Sales Service
An unrivalled reputation for quality service.
Our After Sales service is designed to help you, wherever you are, providing top quality service in record time. Our professionals are always on hand to give you the best advice and assistance: specialized staff, available 24 hours a day, 365 days a year.
Being familiar with our products and knowing how to get the most out of them is key to increasing machine productivity.
Customers have two opportunities for training, both designed to provide information that will help them optimize the performance of our products.
During training in the field, customers are given instructions and practical advice, while during the specific training sessions in the classroom they receive all the material they need about the product in order to ensure the system operates correctly.
Our international sales network is one of the cornerstones of our success, and it is continuously evolving thanks to our global leadership status. Essential strategic qualities that give our prices and services the competitive edge.
Our customers can connect to a global network that offers efficient product distribution and unbeatable delivery times, while guaranteeing an After Sales Service that is tailor-made to their specific and unique needs.